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 Coaching Cascade
is a tool which enables management of business results through the development of sale and service skills and attitudes in organizations. The process is started by the creation of efficient and unique standard of behaviour on a particular position as well as its spread in the organization. Another step is training which aim is to develop basic and advanced coaching competence of managers as well as to provide observation and feedback in a place of work. Introduction of the cascade system, which provides coaching for all the managers’ grades and teaches workers conscious self-analysis and behaviours’ correction, causes the achievement of significant growth of business results.
Application:
- Sale activities’ efficiency increase,
- Customers’ satisfaction of service increase,
- Creation of coherent and professional image of tradesmen in sale outlets,
- Introduction and monitoring of work standards,
- Introduction or reinforcement of product’s or product group’s position on the market.
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